Frequently Asked Questions

To place an order, visit our website and register with us for free. From there, all you have to do is select the products you are wanting to purchase and click on the check out button. You can also visit our retail store at 6/22 Hudson Ave, Castle Hill NSW 2154.

Items are only available for Pre-Order if there is no stock available of a particular product. If an item is purchased on Pre-Order individually, it will be sent out once the item has arrived at our showroom. If a Pre-Order item is purchased alongside items that are in stock, the order will not be sent out until the Pre-Order item arrives at the showroom.

If you would like products to be sent separately from the Pre-Order product, you will need to place a separate order. Products will be marked with Pre-Order and will include approximate dispatch dates, which are subject to change. We at Sweat Central do our best to keep dispatch dates but unforeseen circumstances may arise.

We do not offer in-store laybys, although we have a range of payment plans that you are able to access both online and in-store.

We provide the payment options of money order, bank cheque, direct deposit and internet banking.

All of our online payments are processed by Stripe. No credit card details are stored on our servers, everything is processed via Stripe.

All in-stock items we aim to have collected by the courier within 14 business days. Once the item has been dispatched, deliveries for metropolitan postcodes generally take 4-10 business days. Deliveries to regional areas require around 3 weeks for delivery.

Please be aware that unforeseen occurrences (e.g. flooding and fires) can cause delays to the courier and result in your order taking longer than anticipated for delivery.

At the checkout, add your postcode and if the 'Pick Up' option appears this means you will be able to collect the item directly from our warehouse. If you have selected this option, we will send you an e-mail advising when and where pick up is available.

Yes, you can pick up your purchase from our showroom at 6/22 Hudson Ave, Castle Hill NSW 2154. Once you have placed your pickup order, please allow us at least 24-48 hours for the order to be ready for pick up. Larger items may require additional time. Once purchased we will confirm a pick up date via email.

No, there is no additional cost to your purchase for pick up of general items from either our showroom or our warehouse. If items are to be packed on a pallet, there may be additional cost. Please contact us at sales@sweatcentral.com.au for more information.

All of our equipment is flat packed, ready for shipment. Once picked up or delivered you will need to follow the instructions to assemble the equipment. We can assist you to outsource an installation company to organise assembly of the equipment. Should you require assistance during assembly please do not hesitate to contact us at sales@sweatcentral.com.au or (02) 8872 8588.

Some orders will be delivered on a pallet or a skid depending on the size or quantity of the order. If you are able to take all items off the pallet while the delivery driver is at your location, the driver may take the pallet with them. If you are not at your residence at the time of delivery and have selected the option to leave products at the premises, the driver will leave the pallet and will not come back to pick it up. It is the responsibility of the receiver to dispose of the pallet.

If your product is received and found to be damaged, we will either have the item collected and replaced with a new one, have the damaged parts shipped out for replacement by the customer, or arrange for a qualified repair agent to have it fixed. Depending on the area you are located, this may not be possible as repair agents are situated in limited metropolitan areas only.

If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer. To qualify for our Faulty Products Policy, you must inform us of the exact damage within 10 days of receiving the damaged goods. We will need to provide a returns authorisation number before any action can be taken.

Change of Mind: Cancellations, Returns or Refunds

We are not required to provide a refund or replacement if you change your mind. We do not accept returns or refunds due to change of mind, except on rare occasions where a change of mind request is approved.

If an order is to be cancelled due to change of mind prior to dispatch (including Pre-Order sales), there is an admin fee of approximately 5% of the value of the order.

Please note, once an order is placed, it cannot be cancelled or altered. To provide you with the best possible service, your order will be processed once we receive the request. Once payment is confirmed, your order will leave our warehouse within 1-3 business days. You will receive an email notification from us when your order leaves the warehouse.

** Please note that Saturday, Sunday and public holidays are not considered business days.

Yes, Sweat Central does have a returns policy. We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible.

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL). Please visit the Australian Consumer Law website consumerlaw.gov.au to confirm your consumer rights.